AI Answering Service for Veterinary Clinics

Their Dog Ate Something Toxic.
Your Phone Went to Voicemail.

Pet owners call when they're worried — and they go with whoever answers first. Vox answers every call, assesses urgency, books wellness visits, and handles routine inquiries 24/7.

Hire Your Veterinary AI Employee
$7 Trial

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The Pain: Every Missed Call Is a Lost Patient

Emergency Calls After Hours

Pet emergencies peak in evenings and weekends. If your after-hours line hits voicemail, that pet owner drives to an emergency vet — and may never come back.

Front Desk Overload

Your techs are restraining animals, your vet is in surgery, and your receptionist is checking in the next patient. The phone rings. Nobody answers.

Routine Call Volume

Appointment confirmations, directions, hours, and callback requests consume significant phone time that could be automated entirely.

Vox: Your AI Veterinary Answering Service

Urgent Call Prioritization

Vox asks questions to classify urgency based on your protocols. Urgent calls escalate to your on-call staff immediately. Routine calls get booked into the next available appointment.

Wellness & Appointment Booking

Vox checks your schedule and books annual exams, vaccinations, dental cleanings, and follow-up visits. New puppy wellness packages booked at 10 PM on a Sunday.

Client Request Handling

Vox captures caller details and request information, then routes it to the right person on your team. No staff phone time required for routine requests.

PMS Integration

Vox syncs with eVetPractice, Cornerstone, AVImark, or your practice management system. Appointments and client records update automatically.

How It Works for Vet Clinics

Step 1

Configure Your Clinic (20 min)

Set up appointment types, provider schedules, call routing rules, and service offerings.

Step 2

Set Emergency Escalation

Define what constitutes an emergency and who gets the call. Vox follows your protocol every time, no human judgment errors.

Step 3

Go Live

Start with after-hours coverage. Expand to overflow during busy clinic hours. Most clinics go full coverage within 2 weeks.

Step 4

Track Results

Dashboard shows calls handled, appointments booked, emergencies escalated, and new client acquisition rates.

The ROI for Vet Clinics

Average new client lifetime value: $2,500–$5,000. Average emergency visit revenue: $500–$2,000.

If Vox captures just 4 new clients per week that would have gone to voicemail, that's $40,000–$80,000/year in lifetime revenue from an AI seat with predictable pricing.

Hire Your Veterinary AI Employee

Listen to a sample call

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Frequently Asked Questions

How does the AI handle accents and different speech patterns? +
Vox is trained on thousands of hours of diverse American English, including regional accents, ESL speakers, and varying speech speeds. Our voice model adapts in real time to the caller's cadence and pronunciation. In testing across 50,000+ calls, Vox maintains 97.4% comprehension accuracy regardless of accent. If Vox can't understand a phrase, it asks a natural clarifying question instead of guessing.
Can Vox transfer a call to a human if needed? +
Yes. You define the rules. Vox can warm-transfer to a specific team member, an on-call number, or a department line based on the conversation context. Transfers happen mid-call with a brief handoff summary so the human has full context. If the human doesn't answer within 30 seconds, Vox takes a detailed message and sends an urgent notification.
Does Vox integrate with my CRM or scheduling software? +
Vox integrates with any system that supports Zapier or webhooks—covering virtually every modern CRM, PMS, and scheduling platform. Popular integrations include Salesforce, HubSpot, Clio, ServiceTitan, Housecall Pro, Jobber, Dentrix, Calendly, and hundreds more. Call data is pushed in real time. Setup takes 5–10 minutes per integration.
How much does a veterinary answering service cost? +
Traditional vet clinic answering services charge $0.75–$1.50 per minute, running $1,500–$3,000/month for a busy practice. Vox AI provides unlimited 24/7 veterinary call answering at a flat monthly rate starting at $49. No per-minute charges, no contracts, and no missed calls during busy clinic hours or after hours.
Can the AI handle urgent calls after hours? +
Yes. Vox asks targeted questions following your clinic's protocols to assess urgency. Based on your rules, Vox either escalates to your on-call staff immediately or books the next available appointment. Every call is logged with a full transcript for your records.
What if a pet owner wants to speak to a real person? +
Vox can warm-transfer to your on-call vet or office manager at any point. You define the transfer rules — emergencies route to one number, appointment questions to another. If no one answers within 30 seconds, Vox takes a detailed message with full context and sends an urgent notification via text or email.