AI Employee for IT Companies
IT companies and MSPs juggle support tickets and sales calls on the same phone lines. When a critical outage hits, every tech is deployed — and new prospect calls go unanswered. Vox triages support calls, qualifies sales leads, and routes to the right team 24/7.
Listen to a sample call
When a client has a critical outage, your entire team is deployed. Inbound calls from other clients and prospects go unanswered.
A managed services prospect represents $5,000–$20,000/month in recurring revenue. Missing that call because your team is firefighting is expensive.
Your SLA promises response times. When calls go unanswered, you risk SLA penalties and client churn.
Vox captures the issue, determines severity (server down vs. password reset), and creates a prioritized ticket in your PSA. Critical issues trigger immediate escalation to on-call.
Vox identifies prospect calls, asks qualifying questions (company size, current IT setup, budget, pain points), and delivers a structured lead to your sales team.
Support calls go to your help desk queue. Sales calls go to your business development team. Billing questions go to admin. Vox sorts every call correctly.
Vox syncs with ConnectWise, Autotask/Datto, HaloPSA, or your PSA. Tickets and leads flow into your existing workflows automatically.
Define severity levels, escalation rules, SLA parameters, and routing logic for support vs. sales vs. billing calls.
Integrate with your PSA so tickets and leads flow directly into your existing dispatch and sales workflows.
Start with after-hours and overflow coverage. Most MSPs expand to full front-line call handling within weeks.
Dashboard shows response times, ticket volumes, sales lead quality, and SLA compliance rates. Prove to clients that every call is answered.
Average MSP client monthly recurring revenue: $5,000–$20,000. Average client lifetime: 3–7 years.
One new MSP client captured per quarter that would have gone to voicemail represents $180,000–$1.7M in lifetime revenue.
Listen to a sample call