AI Employee for Auto Repair Shops
The average repair order is $300–$700. When a customer calls for a brake estimate and gets voicemail, they call the shop down the street. Vox answers every call, captures year/make/model, books the bay, and follows up on repair status—24/7.
Listen to a sample call
Your mechanics are elbow-deep in an engine bay. They can't drop a wrench to answer the phone, and customers won't wait for a callback.
Someone searching "brake pad replacement near me" is calling 2–3 shops. The first shop that answers with a ballpark price wins the job.
National chains have call centers. Independent shops lose to them on phone response time—not quality. That changes now.
Every call answered in under 1 second. Evenings, weekends, lunch rush—no hold music, no voicemail. A customer calling about a check engine light at 9 PM gets the same service as a walk-in at 10 AM.
Vox collects year, make, model, mileage, and the customer's description of the issue. By the time a tech looks at the ticket, they already know what they're dealing with.
Vox checks bay availability and books the drop-off. No double-booking. No phone tag. Customers get a confirmed time slot on the first call.
"Is my car ready yet?" is the most common call an auto shop gets. Vox handles status inquiries so your techs stay on the lift, not on the phone.
Vox proactively calls customers when they're due for oil changes, tire rotations, or state inspections. Recurring revenue on autopilot.
Enter your service menu (brakes, diagnostics, oil changes, tires), bay capacity, operating hours, and labor rates. Vox learns your shop.
Route overflow calls, after-hours calls, or all inbound calls to Vox. Most shops start with after-hours and expand to full coverage within weeks.
Every call produces a structured work order: customer name, phone, vehicle year/make/model, issue description, and confirmed drop-off time. Pushed directly to your shop management software.
Monday mornings. Post-holiday rush. Fleet accounts calling in bulk. Vox handles 10 simultaneous calls as easily as 1. No extra staff needed.
Average repair order: $300–$700. A busy shop fielding 40+ calls per day during peak hours misses 20–30% of them. That's 8–12 lost estimate requests daily.
At a 40% close rate and $450 average ticket: $150,000+ per year in lost revenue from unanswered phones alone.
One saved repair order per day at $450 = $11,700/month in recovered revenue. Vox pays for itself before your first oil change of the month.
Listen to a sample call